Noridian Healthcare Solutions achieves ISO 9001:2008 Certification
Certification demonstrates Noridian has policies, practices and procedures in place to ensure consistent quality services
FARGO, N.D. (December 10, 2014) – Noridian Healthcare Solutions (Noridian) has achieved ISO 9001:2008 certification for its medical entitlement processing, data analysis, healthcare coding, healthcare call center and other supporting functions.
"Achieving this milestone certification means assurance to our customers and employees that we follow ISO protocol to operate as effectively as possible," said Tom McGraw, president and chief executive officer of Noridian. "Customer satisfaction increases as services are consistently delivered, and for our largest customer CMS—the Centers for Medicaid & Medicare Services—having consistent processes ultimately protects the Medicare trust fund."
ISO 9001:2008 in an internationally recognized standard that is used to certify quality management systems that focus on customer satisfaction, continuous improvement, active involvement of top management and employees, and the adoption of a process approach.
Certified by independent auditor Denver-based Platinum Registration Inc., Noridian had to meet specific requirements for a quality management system, including demonstrating the ability to consistently provide products that meet customer and applicable statutory and regulatory requirements.
"Meeting the requirements of the Standard ensures that we have processes in place to handle those changes that occur yet continue to conform to requirements," said McGraw. "This ability to nimbly adjust our processes for changing business conditions is a significant benefit for our customers."
Headquartered in Fargo, Noridian has staff located across the country and operates service locations in Grand Forks, Jamestown and Leeds, North Dakota; Eagan, Minnesota; Camarillo and Westminster, California; Phoenix, Arizona; and Mountlake Terrace, Washington.
About Noridian Healthcare Solutions
Noridian Healthcare Solution, LLC (Noridian), a wholly-owned subsidiary of Noridian Mutual Insurance Company, delivers innovative business solutions for government agencies and private enterprise to reduce cost and enhance value in the health care industry. Noridian has served as a government claims contractor for Medicare since the federal program's inception in 1966. The company provides business processing services nationwide with staff located throughout the country. For more information, visit www.noridiansolutions.com.
About ISO 9001:2008
Established by the International Organization for Standardization, ISO 9001:2008 is recognized as the worldwide standard for quality management systems and practices. The standards body provides requirements, guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements and that quality is consistently improved. It can be used by any organization, large or small, regardless of its field of activity. http://www.iso.org/iso/home/standards/managements-standards/iso_9000.htm