Mar 27, 2018
Noridian’s Provider Contact Center has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“Noridian’s Provider Contact Center is always working towards making the customer experience better and more efficient for those providers we serve,” said Noridian Senior Vice President of Operations Troy Aswege. “Being certified on our first attempt demonstrates our employees’ commitment to operational excellence.”
BenchmarkPortal awards the Center of Excellence designation to customer service contact centers that rank in the top 10 percent of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
Contact centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“This certification attests to the fact that Noridian’s contact center leaders have successfully balanced efficiency and effectiveness in their operations. By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector,” stated Bruce Belfiore, CEO of BenchmarkPortal.