Should health plans consider outsourcing contact center work to an experienced partner?
When the North Dakota Medicaid Expansion Managed Care Organization (MCO) contract was awarded to Blue Cross Blue Shield of North Dakota (BCBSND) in June of 2021, they turned to Noridian Healthcare Solutions for help with serving members in their contact centers. Why? Because BCBSND recognized outsourcing this specific area to an experienced partner was essential […]