Fargo, N.D. (April 3, 2025) – Noridian Healthcare Solutions, LLC (Noridian), a leader in developing healthcare administrative solutions has announced Karla Isley will become the new Senior Vice President of Customer Relations. In this role, she will lead efforts to enhance the customer experience, strengthen partnerships and deliver service excellence across the organization’s contracts and business lines.
Isley has held several key leadership roles within Noridian including Vice President of Strategy and Innovation, Vice President of Project Management and Vice President of Contract Administration. However, most recently she served as the president and CEO of United Way of Cass Clay, where she successfully strengthened community partnerships, expanded donor engagement and grew revenue to increase community impact. Her expertise in strategic leadership, customer engagement, contract administration and corporate planning will be instrumental in advancing Noridian’s customer relations strategy.
“In her roles at Noridian, she played a vital part in sharing Noridian’s strategic vision, leading teams and enhancing operations,” says Jon Bogenreif, president and CEO at Noridian. “We are proud of her work at United Way, Cass-Clay, and thrilled to welcome her back.”
“Identifying, developing and optimizing the solutions and services customers need will be the focus of my work,” says Isley. “This is done with a dedication to forging, nurturing and maintaining relationships through partnership, excellent and responsive work, and collaborative innovation. Understanding customers and collaborative relationships are how many-faceted solutions — like those necessitated in healthcare administration — are right-sized.”
Isley holds a bachelor’s degree in health management from University of Minnesota and a master’s certificate in government contracting from George Washington University School of Business in Washington, D.C. Additionally she has more than 15 years of professional experience in the Medicare environment.