Prioritize Business Process Management to Elevate the Member & Provider Experience
If you work for a state Medicaid program, your number one priority is ensuring your members have access to quality health care and your providers have an enjoyable experience. And you are doing everything in your power, with the resources available to you, to make that happen. The recent modernization efforts taking place within state […]
How Noridian can help with your state’s PHE unwinding efforts
By: Jessica Stimpson, Market Lead, Public Sector Now that the federal Covid-19 public health emergency (PHE) has officially ended, states have begun the process to return to normal eligibility and enrollment operations. This process is resulting in more work as states begin the immense effort of reviewing millions of people’s eligibility status. Disenrollment numbers continue […]
Noridian uses empathy to deliver exceptional customer service to vulnerable Medicaid members
Customer service is important. Arguably just as important as the quality of the product or service being provided because a terrible experience can easily overshadow everything else. Our customer experience is handled by what we consider one of our most valued assets – our people. The experience our people deliver directly impacts all our customers, […]
Federal Intelligence: What is AbilityOne?
Here’s a fun fact about Noridian Healthcare Solutions: We’ve been working with the Centers for Medicare & Medicaid Services (CMS) on Medicare since the program’s inception in 1965. As a result, we’ve been front and center as Medicare has evolved with new programs, requirements, rules, etc. Therefore, our industry knowledge is quite extensive, and we […]
Why small businesses are important to Noridian
By: Tara Odden, contract administration manager and small business liaison officer At Noridian Healthcare Solutions, we are committed to enabling access to health care through our solutions. However, we rarely deliver these solutions alone. For all our federal contracts, we work closely with certified small businesses to meet our contract requirements and deliver an excellent […]
RISE National 2023 – Key Takeaways and Why MA Plans Should Take Advantage of Shared Resources
Last month, my colleagues and I headed to the Centennial State to exhibit at RISE National 2023 in Colorado Springs, CO. The show is focused on all things Medicare Advantage, and it was good to be back again after attending last year’s conference in Nashville prior to joining Noridian. More than 1,800 attendees came together […]
Creating Solutions for Rural Health Equity and Sustainability
Rural American health care facilities operate on razor-thin margins, and their continued existence is often tenuous at best. And the gap in health equity between heavily and sparsely populated areas grows larger year over year. Solutions to make these care facilities more sustainable for the long-term future start, not necessarily with care they provide, but […]
NAMD 2022 – How housing can enable better health care
Last month I attended the National Association of Medicaid Directors (NAMD) 2022 Fall Conference in Washington D.C. It was my first time attending this annual conference which brings together senior leaders in the Medicaid industry, and it will not be my last. From connecting with new decision-makers to learning about the latest challenges affecting the […]